The internal IT Support desk has been there since the first BBC MICRO hit our desk with a thump, programs like the IT crowd epitomise the internal IT support team. Slowly but surely CEO's are seeing the light and support desk outsourcing is on the rise even at enterprise level.
So have we seen the end of the geek room in the office? IT support needs cost managing just like the sales team and a well qualified outsource program can mean the answer, a huge pool of skills is available to the business at a fraction of the cost of full time employment.
According to the recent poll conducted by CompTIA (Computing Technology Industry Association), IT managers and directors are extremely concerned about their network data security than any other business issues. Among 934 IT professionals who responded the web poll, only 20 percent consider human error as a major worry on most businesses followed by data storage with only 12 percent.
Despite the current economic setback, half of IT directors have decided to increase their manpower over the next 12 months. The research conducted by Rethink Recruitment showed that 49% of IT directors are seriously planning to raise the number of their IT support staff.
The survey depicts the need of more IT Support staff to deliver productivity and help alter today's reeling economy.
However, there are still some firms who never consider outsourcing their services for fear of making more irreparable damages.
There are several reasons why IT outsourcing is shunned by some. For starters, there are outsourcing companies who only provide services worth the price they are being paid for. And they often cut corners to make more revenue which means, good customer service is the least of their worries.
There are numerous horror stories about outsourcing that are apparently true.
Some companies are just not prepared to take the risk even if it means struggling financially to keep up with today's weak economy. They'd rather rely with their own IT Support than save money but have unhappy customers.
